Refund policy

STAR YOUR RETURN HERE

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging.

We will refund your order to the original payment method once it has been processed by us. It can take a few working days to see refund on your bank account.

We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns. We do not cover return shipping costs.

To start a return, you can contact us at hello@metabamboo.co.

You can always contact us for any return question at hello@metabamboo.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.